What are the Shipping charges?
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs.
Rs.99 charge per order is applied if the order value is less than Rs 1000. While, orders of Rs 999 or above are delivered free.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Estimated delivery time refers to the expected transit time required to deliver the products to your location.
Estimated delivery time depends on the following factors:
- Product's availability
- The destination to which you want the order shipped to.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on ShopDisney?
There are NO hidden charges when you make a purchase on ShopDisney. The price displayed on the cart page is final and all-inclusive.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the mode of shipping.
Why does the estimated delivery time vary for different products?
You have probably noticed varying estimated delivery times for the products you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
ShopDisney does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- The availability of reliable courier partners in your location
- Legal restrictions, if any, in shipping particular products to your location
At times ShopDisney prefer not to ship to certain locations and Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. You can initiate a return from Storefront or you can contact us. You may receive a call explaining the process, once you have initiated a return.
What do the different tags like "In Stock", "Available" mean?
'In stock' means that the product is available for sale
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you after it is official release and it will reach you within estimated timelines. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
'Out of Stock' means that the item is not available for sale.
Does ShopDisney deliver internationally?
As of now, ShopDisney doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.